Tongue Fu! How to Deflect, Disarm, and Defuse Any Verbal Conflict by Sam Horn

I read this because I'm trying to master the art of positive talk, particularly for my students. Sam Horn uses a lot of quotes from a variety of sources, but I think this one might be hers:

"Commit to using more positive images and you can climb out of those self-made dungeons and see the world as the wonder it is."

Although I don't think this next one is an original thought, because I have seen it on posters, I do think it's worth repeating.

"The word listen contains the same letters as the word silent for good reason."